TERMS OF SERVICE

1. ELIGIBILITY

You must:

• Be at least 18 years old.
• Operate or represent a legitimate business, professional service, organization, or other lawful commercial activity.
• Have the legal authority to enter into this agreement.
• Provide accurate and current account and billing information.

You may not use CORTEXA for illegal, fraudulent, abusive, deceptive, unauthorized, or otherwise prohibited activities.

2. SERVICES

CORTEXA S.A.S. is a business software platform providing tools that may include:

• CRM functionality
• Lead and contact management
• Pipeline and opportunity management
• AI-powered assistance
• Business dashboards
• Analytics and reporting
• Workflow automation
• Tasks and appointments
• Calendar functionality
• Team collaboration
• Customer and business data management
• Third-party integrations
• Additional Workspaces and add-on functionality

Available functionality depends on the customer's selected plan, applicable usage limits, purchased Workspaces, add-ons, integrations, and other entitlements.

CORTEXA may modify, improve, add, replace, suspend, or discontinue functionality from time to time.

3. ACCOUNT RESPONSIBILITY

You are responsible for:

• Maintaining the security of your account and credentials.
• All activity conducted through your account.
• Providing accurate and current information.
• Maintaining appropriate access controls for authorized users.
• Ensuring your use of CORTEXA complies with applicable laws and regulations.

You must promptly notify CORTEXA if you believe your account has been accessed without authorization.

We may restrict, suspend, or terminate accounts involved in fraudulent, abusive, unlawful, unauthorized, or prohibited activity.

4. ACCEPTABLE USE

You may not use CORTEXA to:

• Engage in fraud or illegal activity.
• Send spam or unauthorized communications.
• Conduct unlawful or unauthorized mass marketing.
• Violate privacy, data protection, consumer protection, or communications laws.
• Harass, threaten, deceive, or abuse another person.
• Misrepresent your identity or business.
• Collect, use, or process information unlawfully.
• Attempt to gain unauthorized access to CORTEXA or third-party systems.
• Circumvent security, access, usage, or plan restrictions.
• Reverse engineer, exploit, damage, interfere with, or disrupt the platform.
• Use third-party integrations in violation of the applicable provider's terms.

Violation of this section may result in restriction, suspension, or termination of access.

5. PLANS & PRICING

A. SOLO

Introductory activation price:

$11 USD.

The Solo plan includes a 14-day trial period.

After the 14-day trial period, the Solo subscription becomes:

$127 USD per month.

Unless canceled before the first recurring charge becomes due, the Solo plan will automatically continue at $127 USD per month.

The applicable introductory charge, trial terms, renewal date, and recurring subscription price must be displayed to the customer before checkout.

B. BUSINESS

Introductory activation price:

$22 USD.

The Business plan includes a 14-day trial period.

After the 14-day trial period, the Business subscription becomes:

$297 USD per month.

Unless canceled before the first recurring charge becomes due, the Business plan will automatically continue at $297 USD per month.

The applicable introductory charge, trial terms, renewal date, and recurring subscription price must be displayed to the customer before checkout.

C. SCALE

Introductory activation price:

$33 USD.

The Scale plan includes a 14-day trial period.

After the 14-day trial period, the Scale subscription becomes:

$397 USD per month.

Unless canceled before the first recurring charge becomes due, the Scale plan will automatically continue at $397 USD per month.

The applicable introductory charge, trial terms, renewal date, and recurring subscription price must be displayed to the customer before checkout.

6. 14-DAY TRIAL & INTRODUCTORY ACTIVATION CHARGES

Solo, Business, and Scale include a 14-day introductory trial period.

The applicable introductory activation charge is collected when the customer selects the applicable paid offer:

• Solo — $11 USD
• Business — $22 USD
• Scale — $33 USD

The 14-day trial begins upon successful activation of the applicable paid offer unless a different commencement date is clearly disclosed during checkout.

The monthly subscription charge is not charged during the 14-day trial period.

At the end of the trial period, the selected plan automatically converts to its applicable recurring monthly subscription unless canceled before the recurring charge becomes due:

• Solo — $127/month
• Business — $297/month
• Scale — $397/month

Before completing checkout, customers must be shown the applicable introductory charge, trial duration, recurring subscription amount, and recurring billing terms.

Any cancellation or refund rights are subject to Section 10 of these Terms, the CORTEXA Refund Policy, applicable law, and any applicable Merchant of Record buyer terms.

7. RECURRING BILLING

Paid subscriptions automatically renew according to the billing cycle presented during checkout unless canceled.

By purchasing a recurring subscription, you authorize the applicable payment provider or Merchant of Record to charge the applicable subscription amount when it becomes due.

For the current paid plans, following the 14-day trial:

• Solo renews at $127 USD per month.
• Business renews at $297 USD per month.
• Scale renews at $397 USD per month.

Applicable taxes may be added where required.

Customers are responsible for maintaining valid payment information.

A failed or declined payment may result in restriction, suspension, downgrade, or termination of paid functionality in accordance with applicable billing rules.

8. AI USAGE & FAIR USE

CORTEXA includes AI-powered assistance and AI-enabled functionality.

AI availability and usage depend on the customer's plan and applicable product entitlements.

The Free Forever plan provides limited AI usage.

Free Forever does NOT include unlimited AI usage.

Paid plans may provide increased or unlimited AI usage subject to the applicable plan description, reasonable technical safeguards, fair-use requirements, security restrictions, and any limitations disclosed for the applicable service.

CORTEXA may implement reasonable usage limits where necessary to maintain security, performance, availability, or service quality.

Unusually high-volume or enterprise-scale processing may require additional capacity, an upgraded plan, or a separately negotiated service arrangement.

Material changes to applicable paid-plan usage terms will be communicated where required by law.

9. WORKSPACES, ADD-ONS & ADDITIONAL SERVICES

Certain CORTEXA Workspaces, additional users, integrations, functionality, or other services may be offered separately for an additional charge.

The applicable price and billing terms will be disclosed before purchase.

Purchasing a Workspace or add-on does not automatically change the customer's underlying base plan unless expressly stated during checkout.

For example, a Free Forever customer who purchases an eligible paid Workspace may remain on the Free Forever base plan while receiving access to the separately purchased Workspace.

The customer's base-plan restrictions and usage limits remain applicable unless expressly modified by the purchased product.

Cancellation of one Workspace or add-on does not automatically cancel the customer's base plan or unrelated active products.

10. CANCELLATION & REFUNDS

Customers may cancel recurring subscriptions in accordance with the cancellation options available through CORTEXA, the applicable payment provider, or Merchant of Record.

Cancellation prevents future recurring charges after the cancellation becomes effective but does not remove any mandatory cancellation or refund rights provided by applicable law.

Refund eligibility and cancellation rights are governed by:

• The CORTEXA Refund Policy
• Applicable consumer-protection law
• The terms presented during checkout
• Where applicable, the buyer terms of the Merchant of Record processing the transaction

Where Paddle acts as Merchant of Record, applicable Paddle buyer cancellation and refund rights, including any mandatory consumer cancellation period, will apply.

Nothing in these Terms is intended to restrict a refund, cancellation, withdrawal, or other consumer right that cannot legally be waived.

The dedicated CORTEXA Refund Policy should be read together with these Terms.

11. CONTACT DATABASE & CUSTOMER DATA

CORTEXA does not charge solely according to the number of contacts stored unless expressly stated for a particular plan or service.

Reasonable storage, usage, security, and platform limits may apply.

Customers retain ownership of the customer and business data they lawfully provide to CORTEXA.

Customers are responsible for ensuring that data uploaded, connected, imported, or processed through CORTEXA:

• Was lawfully obtained.
• Is lawfully processed.
• Complies with applicable privacy and data-protection laws.
• Does not infringe the rights of another person.
• Is used only for lawful and authorized purposes.

CORTEXA does not sell customer data.

12. THIRD-PARTY SERVICES & INTEGRATIONS

CORTEXA may allow customers to connect third-party services and accounts.

These may include business applications, communication services, productivity tools, cloud services, AI providers, payment providers, and other integrations.

Third-party accounts connected to CORTEXA remain subject to the third party's own terms, permissions, policies, restrictions, and applicable laws.

Customers are responsible for obtaining any required authorization or consent for their use of third-party services.

CORTEXA does not control independent third-party services and is not responsible for:

• Third-party outages
• Third-party pricing
• Third-party policy changes
• Third-party availability
• Third-party performance
• Independent third-party data practices

Availability of an integration within CORTEXA does not authorize the customer to use that integration unlawfully or in violation of the third-party provider's terms.

13. PRIVACY & DATA PROTECTION

CORTEXA processes personal information in accordance with its Privacy Policy and applicable law.

Customers are responsible for ensuring that personal information they provide to or process through CORTEXA has been collected and is used lawfully.

Customers must obtain any notices, permissions, authorizations, or consents required by applicable law for their particular use of customer or prospect information.

For additional information regarding data collection, processing, retention, security, and user rights, please review the CORTEXA Privacy Policy.

14. INTELLECTUAL PROPERTY

CORTEXA software, branding, platform designs, interfaces, functionality, workflows, documentation, content, and technology remain the property of Listo Qasa S.A.S. or its applicable licensors.

Except where expressly permitted, customers may not:

• Copy
• Reproduce
• Distribute
• Modify
• Resell
• Reverse engineer
• Circumvent technical protections
• Create unauthorized derivative works

Nothing in these Terms transfers ownership of CORTEXA intellectual property to the customer.

15. SERVICE AVAILABILITY

We work to provide a reliable service but do not guarantee uninterrupted or error-free operation.

Availability may be affected by:

• Maintenance
• Software updates
• Infrastructure issues
• Third-party outages
• Internet or telecommunications failures
• Security events
• Events beyond our reasonable control

CORTEXA may perform maintenance or make changes necessary to maintain platform security, stability, functionality, or compliance.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CORTEXA and Listo Qasa S.A.S. shall not be liable for:

• Lost profits
• Lost revenue
• Lost business opportunities
• Loss of data
• Business interruption
• Indirect damages
• Consequential damages
• Special or incidental damages

To the extent permitted by applicable law, our aggregate liability arising from the Services will not exceed the amount paid by the customer to CORTEXA for the applicable Services during the preceding twelve (12) months.

Nothing in these Terms excludes or limits liability, statutory guarantees, consumer protections, or other rights that cannot legally be excluded or limited.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Listo Qasa S.A.S., CORTEXA, and their applicable owners, employees, contractors, and affiliates from claims arising from:

• Your unlawful or unauthorized use of CORTEXA.
• Your content or data.
• Your violation of these Terms.
• Your violation of applicable law.
• Your infringement of another person's rights.

18. SUSPENSION & TERMINATION

CORTEXA may restrict, suspend, or terminate an account where appropriate because of:

• Violation of these Terms
• Fraudulent activity
• Abuse of the platform
• Security concerns
• Legal or regulatory requirements
• Non-payment
• Unauthorized access or use
• Material violations of applicable third-party requirements

Termination may occur with or without advance notice where legally permitted and appropriate under the circumstances.

Termination does not eliminate payment obligations already lawfully incurred.

19. CHANGES TO PLANS OR SERVICES

CORTEXA may update its products, functionality, plans, pricing, usage allowances, and services as the platform evolves.

Existing paid customers will receive notice of material pricing changes where required by applicable law.

Changes will not eliminate mandatory contractual or consumer rights.

20. CHANGES TO THESE TERMS

We may update these Terms periodically.

The current version and effective date will be published through the CORTEXA website or platform.

Where required by law, we will provide appropriate notice of material changes.

Continued use after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

21. GOVERNING LAW

These Terms are governed by applicable law, subject to mandatory consumer-protection, jurisdictional, or other legal rights that may apply based on the customer's location.

Nothing in these Terms removes rights that cannot legally be waived.

22. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund Policy, applicable checkout disclosures, plan descriptions, and any additional terms expressly applicable to a purchased service, constitute the agreement governing use and purchase of CORTEXA services.

If mandatory law or applicable Merchant of Record buyer terms provide additional rights, those rights remain applicable.

23. CONTACT INFORMATION

Platform:

CORTEXA S.A.S.

Legal Business Name:

Listo Qasa S.A.S.

Trade Name / Brand:

CORTEXA S.A.S.

RUC:

1793234655001

Country of Registration:

Ecuador

Support Email:

support@cortexaaicrm.com

For questions regarding these Terms, billing, subscriptions, platform usage, cancellation, refunds, or legal matters, please contact:

support@cortexaaicrm.com