PRIVACY POLICY

We may collect the following categories of information:

A. Personal Information

• Name
• Email address
• Phone number (if provided)
• Billing and payment details (processed via third-party providers)

B. Business & CRM Data

• Leads, contacts, and customer data you input into the platform
• Messages, notes, and activity within your CRM workspace

C. Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited, actions taken, and usage behavior
• Log data and performance metrics

We use your information to:

• Provide, operate, and maintain the Services
• Process payments and manage subscriptions
• Automate workflows and CRM functionality
• Improve performance, features, and user experience
• Communicate with you regarding support, updates, and notifications
• Respond to support requests, including AI-assisted support
• Monitor for fraud, abuse, or security risks
• Comply with legal obligations

You retain ownership of all data you input into Cortexa.

Cortexa does NOT sell your personal or business data.

We process your data only as necessary to provide, operate, secure, and improve our Services.

You are responsible for ensuring that data you provide to Cortexa:

• Is lawfully collected
• Is lawfully processed
• Complies with applicable privacy and data-protection laws

We may share information only as necessary with:

• Payment processors
• Cloud hosting and infrastructure providers
• AI and technology providers supporting platform functionality
• Communication and integration providers
• Legal authorities when required by law or necessary to protect legal rights

We do NOT sell, rent, or trade your data.

Cortexa may integrate with third-party services, including messaging platforms, email services, AI providers, payment providers, and automation tools.

When you connect third-party services:

• You authorize us to exchange data with those services as necessary to provide the requested functionality
• Their respective privacy policies and terms may also apply
• Cortexa is not responsible for independent third-party data practices

We implement reasonable administrative, technical, and security measures designed to protect your data.

However:

• No system can guarantee 100% security
• You are responsible for maintaining the security of your account credentials

We retain data only as long as reasonably necessary to:

• Provide our Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

We may delete or anonymize data when it is no longer required.

We use cookies and similar technologies to:

• Improve functionality and performance
• Analyze usage and behavior
• Support marketing and advertising, including Google Ads tracking

You may manage cookie preferences through your browser settings and any consent controls provided by Cortexa where applicable.

Depending on your location and applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion
• Restrict or object to certain processing
• Request data portability

To exercise applicable rights, contact us using the information below.

Cortexa may use service providers and infrastructure located in different jurisdictions. As a result, information may be transferred to or processed in countries outside your country of residence, subject to applicable legal requirements.

We may update this Privacy Policy periodically.

Where required, we will provide appropriate notice of material changes. Continued use of the Services after an updated policy becomes effective constitutes acceptance to the extent permitted by applicable law.

Support Email: support@cortexaaicrm.com

Legal Business Name: Listo Qasa S.A.S.

Trade Name / Brand: CORTEXA Agentic AI Revenue OS

RUC: 1793234655001

Country of Registration: Ecuador