Effective Date: April 22, 2026
This Refund & Cancellation Policy applies to purchases of CORTEXA AI Revenue OS products and services operated by Listo Qasa S.A.S. Payments processed through Paddle are also subject to Paddle's applicable Buyer Terms and Refund Policy.
Customers may request a refund within 14 calendar days of an eligible initial purchase or initial subscription payment.
Where applicable law or Paddle's Buyer Terms or Refund Policy provides the customer with additional or greater cancellation, withdrawal, or refund rights, those rights will apply.
Nothing in this policy limits any mandatory consumer rights.
Cortexa subscriptions automatically renew according to the billing period disclosed at checkout unless canceled.
Customers may cancel their subscription at any time.
Cancellation stops future renewals and normally takes effect at the end of the current billing period unless applicable law or Paddle's terms require otherwise.
Cancellation of a subscription does not automatically create a refund for previous subscription periods.
Refund requests made within an applicable 14-day refund or withdrawal period will be handled in accordance with this policy, Paddle's applicable terms, and applicable law.
If a Cortexa subscription includes a free trial, the applicable trial and billing terms will be clearly disclosed before purchase.
Customers may cancel before the trial converts to a paid subscription to prevent the applicable subscription charge.
Any additional withdrawal or refund rights following a free trial will be honored where required by Paddle's terms or applicable law.
Refund eligibility for paid Cortexa Workspaces, add-ons, activation purchases, and other digital products or services follows the same applicable refund rules unless different terms are clearly disclosed before purchase or applicable law provides greater rights.
If a purchased Cortexa product or service is not delivered, is materially defective, or cannot reasonably be provided as described, customers may contact us for assistance.
Any refund rights provided by applicable law or Paddle will be honored.
For purchases processed by Paddle, customers may request a refund through the Paddle buyer-support and subscription-management options provided with their transaction or receipt.
Customers may also contact Cortexa support at:
support@cortexaaicrm.com
Please provide sufficient information for us to identify the applicable account and transaction.
Eligible refunds for Paddle-processed transactions will be processed through Paddle and returned through the applicable payment method in accordance with Paddle's procedures.
Refund requests may be denied where permitted by law if there is evidence of fraud, abuse, manipulation, or misuse of refund or payment-protection systems.
This does not limit any mandatory consumer rights.
When a purchase is refunded, access to the refunded paid subscription, Workspace, add-on, or other paid product may be terminated or returned to the customer's otherwise applicable Cortexa access level.
Refunding one Workspace or add-on does not automatically cancel unrelated Cortexa products or subscriptions unless otherwise required.
Customers are encouraged to contact Cortexa or Paddle regarding billing concerns before initiating a chargeback or payment dispute so that the matter can be reviewed promptly.
Nothing in this section limits a customer's lawful rights with their bank, payment provider, card issuer, Paddle, or under applicable consumer-protection law.
We may update this Refund & Cancellation Policy periodically.
The policy and mandatory legal rights applicable to a transaction will be determined according to the terms and laws applicable to that transaction.
Support Email: support@cortexaaicrm.com
Legal Business Name: Listo Qasa S.A.S.
Trade Name / Brand: CORTEXA Agentic AI Revenue OS
RUC: 1793234655001
Country of Registration: Ecuador